Run a premium service agency.
The method Qafza uses to sell, deliver and keep clients, written down as twelve lessons for agency owners and their salespeople. Read at your own pace, apply each lesson with a checklist in your own agency, and check yourself with a short quiz.
Twelve lessons, from first call to referral.
- 019 min
Welcome
How the program works and what you'll be able to do at the end.
- 0211 min
Positioning
Who you serve, and promising what you control: scope, dates, quality and reply times.
- 0312 min
Turning services into packages
Fixed packages with phases, milestones, payment schedules and revision rounds.
- 0412 min
Pricing logic
How to structure prices and payment schedules so cash comes before the work.
- 0512 min
The discovery call
The questions that qualify a client and set up the proposal.
- 0613 min
Proposals clients sign
Scope, timeline, what's not included, e-signature and the follow-ups after.
- 0712 min
Onboarding before day one
Collecting everything you need before the work starts, and the kickoff.
- 0813 min
Delivery, milestones and approvals
Milestones, approval rounds, weekly updates, internal and client-visible work.
- 0910 min
Change requests
Handling scope changes calmly: request, quote, approve, new date.
- 1012 min
Client care
Support with reply promises, monthly reports and treating the client like a king.
- 1110 min
Getting paid
Invoices from milestones, deposits, reminders and receipts.
- 1211 min
The growth loop
Testimonials, case studies with consent, and referrals.
- 1311 min
A salesperson's week Sales track
Pipeline habits, follow-ups and objections, for your sales team.
Learn it, then do it.
- 01
Your own account
You and your team sign in to the Academy app. Progress is saved per person.
- 02
A checklist per lesson
Concrete things to set up in your own agency, ticked off as you go.
- 03
A quiz per lesson
Five questions to check you have it, with the reason behind each answer.
- 04
Your agency file
Each lesson adds a page of your own scripts and templates. At the end you have a playbook.
For agencies that want to be the premium choice.
- 01
Agency owners
Who want a sales and delivery process that doesn't depend on them being in every conversation.
- 02
Salespeople
Who sell services and want a clear way to run calls, proposals and follow-ups.
- 03
Freelancers becoming an agency
Who are taking on a team and need the process written down.
Join the next group.
Tell us about you and your agency. We reply within one business day with the next start date and how to join.
Before you ask.
Do I need Qafza OS?
No. The method works with any tools. The lessons show how Qafza does each step in Qafza OS, so you can see it done.
How long does it take?
About two and a half hours of reading, plus the time to apply each checklist in your agency. Go at your own pace.
Can my whole team join?
Yes. Each person gets an account, and owners can see who has finished what.
Do you promise results?
No. We teach the process we use; how it works for you depends on your market and your work. We never promise results, and we teach you not to either.